Shipping Policy

Effective Date: 13 July 2026

At LAVISHA INDUSTRIES PRIVATE LIMITED, we are committed to delivering your fashion favourites safely, securely, and within the estimated delivery timelines. This Shipping Policy explains our order processing procedures, delivery timelines, shipping coverage, and customer responsibilities.

By placing an order through our Website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently deliver orders across India.

Free shipping is available unless otherwise specified on the Website or during checkout.
Shipping availability depends upon the serviceability of the delivery PIN code.
At present, we do not offer international shipping.
Certain locations may occasionally be unavailable due to operational or courier limitations. In such cases, customers will be informed, and any applicable refund will be processed in accordance with our policies.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation.

Please note:

Business days exclude weekends and public holidays.
Orders placed after 5:00 PM IST are generally processed on the next working day.
During festive seasons, promotional campaigns, or periods of exceptionally high order volumes, processing times may be slightly extended.

We make every reasonable effort to dispatch orders as quickly as possible.

3. Estimated Delivery Timelines

Estimated delivery timelines are as follows:

Metro Cities: 3–5 Business Days
Non-Metro Areas: 5–8 Business Days
Remote Locations: 7–10 Business Days (subject to courier serviceability)

These timelines are estimates only and may vary due to factors beyond our reasonable control, including but not limited to:

Weather conditions.
Natural disasters.
Public holidays.
Transportation disruptions.
Labour strikes.
Government restrictions.
Courier operational delays.
Force majeure events.

While we strive to ensure timely delivery, exact delivery dates cannot be guaranteed.

4. Order Tracking

Once your order has been dispatched:

A shipment confirmation will be sent to your registered email address and/or via SMS.
Tracking details will be provided where available.
Customers may also log in to their account on our Website to monitor the status of their order.

If you experience any difficulty tracking your shipment, our Customer Support team will be happy to assist you.

5. Delivery Verification

Customers are encouraged to inspect the package carefully at the time of delivery.

If the package appears:

Damaged
Torn
Tampered
Opened
Wet
Crushed

please document the condition with clear photographs before opening the package and notify us promptly.

6. Damaged or Missing Items

If your order is delivered in a damaged condition, appears tampered with, or contains missing items:

Take clear photographs of the package and products immediately upon receipt.
Email us at support@lavistry.com within 48 hours of delivery.
Include your Order ID, registered contact details, and a brief description of the issue.

Our Customer Support team will review the matter and assist you with an appropriate resolution in accordance with our Refund & Returns Policy.

7. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts before returning a shipment.

Delivery may fail if:

The customer is unavailable.
An incorrect or incomplete delivery address has been provided.
The courier partner is unable to contact the customer.

If an order is returned due to customer-related reasons, re-dispatch may be subject to additional shipping charges where applicable.

8. Customer Responsibilities

Customers are responsible for:

Providing complete and accurate delivery information.
Ensuring that someone is available to receive the order at the delivery address.
Promptly reporting any delivery-related issues within the specified timelines.

The Company shall not be responsible for delays or failed deliveries arising from incorrect or incomplete customer information.

9. Shipping Restrictions

Certain orders may be delayed or cancelled where delivery is not possible due to:

Courier service limitations.
Restricted or non-serviceable areas.
Government regulations.
Operational constraints.

Where delivery cannot be completed, customers will be informed and an appropriate resolution will be provided.

10. Force Majeure

LAVISHA INDUSTRIES PRIVATE LIMITED shall not be liable for delays in dispatch or delivery arising from circumstances beyond its reasonable control, including but not limited to:

Natural disasters.
Floods.
Earthquakes.
Pandemics.
Transportation disruptions.
Internet outages.
Labour disputes.
Government actions.
Civil unrest.
Other force majeure events.

11. Policy Updates

We reserve the right to modify or update this Shipping Policy from time to time.

Any changes will become effective immediately upon publication on the Website.

Your continued use of the Website after such updates constitutes your acceptance of the revised Shipping Policy.

12. Grievance Redressal

For any shipping-related complaints or grievances, you may contact our Grievance Officer.

Grievance Officer: Pramod Kumar

Email: support@lavistry.com

We will endeavour to acknowledge and resolve your concern within a reasonable period in accordance with applicable law.

13. Contact Us

For any shipping-related questions or assistance, please contact:

LAVISHA INDUSTRIES PRIVATE LIMITED

Registered Address:

4th Floor, 20, Office No. 411,
Near Vikas Marg, Shakarpur,
Veer Savarkar Block,
New Delhi, South East Delhi,
Delhi – 110092, India

Phone: +91 8743038667