Returns & Refund Policy

Effective Date: 13 July 2026

At LAVISHA INDUSTRIES PRIVATE LIMITED, we are committed to offering quality products and providing a pleasant shopping experience. If your purchase does not meet your expectations, we are here to assist you in accordance with this Returns & Refund Policy.

By placing an order through our Website, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return within 7 days from the date of delivery if:

The product is damaged, defective, or incorrect.
The item is unused, unworn, and in its original condition.
Original tags, packaging, accessories, and invoice are intact.

The following items are not eligible for return:

Products marked as Final Sale or Non-Returnable.
Items damaged due to misuse, negligence, improper handling, or normal wear and tear.
Personal care, hygiene, or intimate products.

All return requests are subject to inspection and approval by our Quality Assurance team.

2. How to Request a Return

To initiate a return request:

Email us at support@lavistry.com within 7 days of receiving your order.
Mention your Order ID, the reason for the return, and attach clear photographs if the item is damaged, defective, or incorrect.
Our Customer Support team will review your request and provide further return instructions.

Unless the return is due to our error, including receipt of an incorrect, defective, or damaged product, return shipping charges shall be borne by the customer.

Products should be securely packed to prevent damage during transit.

3. Return Inspection

Once the returned product is received, it will be inspected to verify that it satisfies the eligibility conditions outlined in this Policy.

The inspection may include verification of:

Product condition.
Original packaging.
Product tags.
Accessories.
Invoice.
Signs of use or damage.

Approval of refunds or exchanges is subject to the successful completion of this inspection.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

Refunds will be credited to your original payment method within 5–10 business days.
Shipping charges, if any, are non-refundable, unless the return is due to our error.

If your refund is not reflected after 10 business days, we recommend contacting your bank, card issuer, or payment provider before reaching out to us.

Actual credit timelines may vary depending on the policies of your financial institution or payment service provider.

5. Exchanges

We offer exchanges only for products that are defective or damaged.

To request an exchange:

Email us at support@lavistry.com.
Include your Order ID and supporting details.

Replacement products are subject to stock availability.

Where the identical product is unavailable, our Customer Support team will assist you with an appropriate resolution in accordance with our policies.

6. Customer Responsibilities

Customers are responsible for:

Carefully inspecting products immediately upon delivery.
Reporting any damage or incorrect products within the applicable return period.
Returning products in their original condition with all packaging, accessories, tags, and invoices wherever applicable.
Properly packing returned products to minimise transit damage.

Failure to satisfy these requirements may result in rejection of the return request.

7. Return Shipping

Unless the return is approved due to:

Delivery of an incorrect product.
Receipt of a defective product.
Product damage attributable to the Company.

Customers shall bear the applicable return shipping charges.

Where customers arrange return shipping independently, we recommend using a reliable courier service that provides shipment tracking.

8. Limitation of Liability

LAVISHA INDUSTRIES PRIVATE LIMITED shall not be liable for any indirect, incidental, special, or consequential losses arising from:

Delays in processing returns or refunds.
Circumstances beyond our reasonable control.

Except where required under applicable law, our total liability shall be limited to the value of the product purchased.

9. Force Majeure

Processing of returns, exchanges, or refunds may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters.
Transportation disruptions.
Labour strikes.
Government restrictions.
Internet outages.
Pandemics.
Other force majeure events.

10. Policy Updates

We reserve the right to amend or modify this Returns & Refund Policy at any time.

Any changes shall become effective immediately upon publication on the Website.

Your continued use of the Website following such updates constitutes your acceptance of the revised Policy.

11. Grievance Redressal

If you have any complaint or grievance regarding returns, refunds, or exchanges, you may contact our Grievance Officer.

Grievance Officer: Pramod Kumar

Email: support@lavistry.com

We will endeavour to acknowledge and address your grievance within a reasonable period in accordance with applicable law.

12. Contact Us

For any questions regarding this Returns & Refund Policy, please contact:

LAVISHA INDUSTRIES PRIVATE LIMITED

Registered Address:

4th Floor, 20, Office No. 411,
Near Vikas Marg, Shakarpur,
Veer Savarkar Block,
New Delhi, South East Delhi,
Delhi – 110092, India

Phone: +91 8743038667