Privacy Policy

Effective Date: 13 July 2026

This website, www.lavistry.com, together with all webpages, hyperlinks, mobile applications, tools, features, and related services available through it (collectively referred to as the “Website”), is owned and operated by LAVISHA INDUSTRIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”, “Lavistry”, or “Seller”).

At LAVISHA INDUSTRIES PRIVATE LIMITED, your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit, browse, register, or make purchases through our Website.

By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our Website or services.

1. Information We Collect

We may collect different categories of information, including:

Personal Details

Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment-related information required to complete your purchase

Account Data

Login credentials
Account preferences
Saved addresses
Communication preferences

Order Details

Products purchased or viewed
Order history
Transaction records
Customer service interactions

Technical & Usage Data

IP Address
Browser type
Device information
Operating system
Pages visited
Referral links
Website usage analytics
Date and time of access

2. How We Use Your Information

Your personal information may be used to:

Process and deliver your orders.
Manage your customer account.
Provide customer support.
Process refunds, exchanges, and replacements where applicable.
Send transactional updates regarding your orders.
Send promotional offers and marketing communications where you have opted to receive them.
Improve Website functionality, performance, and user experience.
Detect, investigate, and prevent fraud or misuse.
Maintain Website security.
Comply with applicable legal, regulatory, taxation, and accounting requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information.

However, your information may be shared with trusted third parties, including:

Payment gateway providers.
Logistics and courier partners.
Technology and IT service providers.
Analytics providers.
Customer support service providers.
Government authorities, regulators, or law enforcement agencies where disclosure is required under applicable law.

All such third parties are expected to maintain appropriate confidentiality and security standards while handling your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential Website functionality.
Maintain login sessions.
Store shopping cart information.
Remember customer preferences.
Analyse Website traffic and visitor behaviour.
Improve Website performance.
Display relevant promotional content where applicable.

You may disable cookies through your browser settings. However, doing so may affect the functionality of certain Website features.

5. Payment Security

Payments made through the Website are processed through secure third-party payment gateway providers.

LAVISHA INDUSTRIES PRIVATE LIMITED does not store sensitive payment credentials such as:

Debit Card PIN
Credit Card PIN
CVV
UPI PIN
Internet Banking Passwords
One-Time Passwords (OTPs)

Customers should never share such confidential information with anyone claiming to represent the Company.

6. Data Security

We implement reasonable technical, organisational, and administrative safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

Although we use commercially reasonable security measures, no method of electronic transmission or online storage can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information for up to five (5) years from your last interaction with our platform, or for as long as necessary to fulfil the purposes described in this Privacy Policy, including compliance with legal, taxation, accounting, dispute resolution, fraud prevention, or regulatory obligations.

After the applicable retention period, your information will be securely deleted, anonymised, or archived where required by law.

8. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.

To exercise any of these rights, please contact us at support@lavistry.com.

9. Withdrawal of Consent

Where processing of your personal information is based upon your consent, you may withdraw such consent at any time by contacting us using the details provided below.

Withdrawal of consent shall not affect the legality of processing carried out prior to such withdrawal or any processing otherwise required under applicable law.

10. Account Deletion

Customers may request deletion of their Website account by contacting us from their registered email address.

Upon successful verification:

Your account will be deactivated or deleted within a reasonable period.
Certain information may continue to be retained where required under applicable law, taxation requirements, fraud prevention obligations, dispute resolution, warranty administration, or legitimate business purposes.

11. Third-Party Links

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security measures, or content of such third-party websites. Users are encouraged to review the respective privacy policies before sharing personal information with those websites.

12. Children’s Privacy

Our Website is not intended for individuals under the age of 16 years.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

13. Limitation of Liability

While we take reasonable measures to safeguard your personal information, LAVISHA INDUSTRIES PRIVATE LIMITED shall not be liable for any unauthorised access, disclosure, alteration, or loss of information resulting from circumstances beyond our reasonable control, including:

Cyber-attacks.
Internet failures.
Force majeure events.
Actions or omissions of third parties.

14. Grievance Redressal

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the manner in which your personal information is processed, you may contact our Grievance Officer.

Grievance Officer: Pramod Kumar

Email: support@lavistry.com

We will endeavour to acknowledge and resolve your grievance within a reasonable period in accordance with applicable law.

15. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updates will be published on this page together with the revised Effective Date.

Your continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.

17. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

LAVISHA INDUSTRIES PRIVATE LIMITED

Registered Address:

4th Floor, 20, Office No. 411,
Near Vikas Marg, Shakarpur,
Veer Savarkar Block,
New Delhi, South East Delhi,
Delhi – 110092, India

Phone: +91 8743038667