Cancellation Policy

Effective Date: 13 July 2026

At LAVISHA INDUSTRIES PRIVATE LIMITED, we understand that plans can change. Our Cancellation Policy is designed to be fair, transparent, and customer-focused while ensuring efficient order processing and timely deliveries.

By placing an order through our Website, you agree to the terms outlined in this Cancellation Policy.

1. Cancellation Before Dispatch

You may cancel your order within 12 hours of placing it, provided the order has not yet been processed or shipped.

To request a cancellation:

Email: support@lavistry.com
Call or WhatsApp: +91 8743038667

Please provide:

Your Order ID
Your Registered Email Address or Mobile Number
Reason for cancellation (optional but helpful)

Providing accurate order details will help us process your request more efficiently.

Please note that submitting a cancellation request does not automatically confirm cancellation. Requests are processed based on the current fulfilment status of your order.

2. Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled.

However, customers may be eligible to return or exchange the product after delivery in accordance with our Refund & Returns Policy, subject to the eligibility conditions specified therein.

3. Prepaid Orders & Refunds

If a prepaid order is successfully cancelled before dispatch:

The full order amount will be refunded to the original payment method used during purchase.
Refunds are generally initiated within 5–10 business days after cancellation approval.
The actual credit timeline may vary depending on your bank, payment gateway, card issuer, UPI provider, or other financial institution.

4. Cancellation by LAVISHA INDUSTRIES PRIVATE LIMITED

We reserve the right to cancel any order under circumstances including, but not limited to:

Product being out of stock or discontinued.
Payment verification or processing issues.
Delivery not being serviceable at the specified location.
Pricing errors or technical glitches.
Suspected fraudulent or unauthorised transactions.
Duplicate orders placed inadvertently.
Regulatory or legal requirements.
Circumstances beyond our reasonable control.

Where an order is cancelled by the Company after payment has been received, the applicable refund will be processed to the original payment method.

5. Failed or Duplicate Payments

In certain situations, payments may be debited while an order is not successfully confirmed due to technical or banking issues.

If payment has been received but no order is generated, the amount will generally be automatically reversed or refunded in accordance with the policies of the respective payment gateway or financial institution.

Customers experiencing duplicate payments or payment-related issues are encouraged to contact our Customer Support team for assistance.

6. Modification of Orders

Customers wishing to modify their order, delivery address, or contact information should contact Customer Support immediately after placing the order.

Requests for modifications can only be accommodated if the order has not yet entered the processing or dispatch stage.

Once an order has been processed or shipped, modifications may no longer be possible.

7. Customer Responsibilities

Customers are responsible for:

Providing accurate contact information.
Providing a complete and correct delivery address.
Reviewing their order carefully before confirming the purchase.

The Company shall not be responsible for delays or cancellation requests resulting from incorrect customer information.

8. Force Majeure

LAVISHA INDUSTRIES PRIVATE LIMITED shall not be liable for delays or inability to process cancellation requests resulting from circumstances beyond its reasonable control, including but not limited to:

Natural disasters.
Floods.
Earthquakes.
Pandemics.
Internet outages.
Labour disputes.
Government actions.
Transportation disruptions.
Other force majeure events.

9. Policy Updates

We reserve the right to amend or update this Cancellation Policy at any time.

Any changes shall become effective immediately upon publication on the Website.

Your continued use of the Website after such updates constitutes your acceptance of the revised Cancellation Policy.

10. Grievance Redressal

If you have any complaint or grievance relating to cancellations or refunds, you may contact our Grievance Officer.

Grievance Officer: Pramod Kumar

Email: support@lavistry.com

We will endeavour to acknowledge and resolve your grievance within a reasonable period in accordance with applicable law.

11. Contact Us

If you have any questions regarding cancellations or require assistance, please contact:

LAVISHA INDUSTRIES PRIVATE LIMITED

Registered Address:

4th Floor, 20, Office No. 411,
Near Vikas Marg, Shakarpur,
Veer Savarkar Block,
New Delhi, South East Delhi,
Delhi – 110092, India

Phone: +91 8743038667